Privacy Policy

Effective Date: June 18, 2025

Seoul Glow LLC ("Seoul Glow," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that we collect from you through our website www.seoulglowskin.com, affiliated platforms, and services (collectively, the "Website").

By using our Website or submitting information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

INFORMATION WE COLLECT

We collect the following types of information from and about users:

1. Contact Information: Name, email address, phone number, and city of residence.

2. Health and Medical Information: Details provided during consultation, including skin concerns, allergies, hormonal changes, medications, past procedures, and desired treatments.

3. Travel Plans: Planned dates of travel to Korea.

4. Photo Uploads: Facial photos uploaded for consultations. These are shared with clinics to support treatment recommendations.

5. Biometric Inferences: While we do not use facial recognition, uploaded photos may be analyzed by AI tools to assess skin condition, including wrinkle mapping and skin tone. We treat this information as biometric and protect it accordingly.

6. Device and Location Data: IP address, browser type, and geolocation may be collected for security and usage analytics.

HOW WE COLLECT INFORMATION

  • Directly from you (via intake forms, photo uploads, or communication).

  • Automatically through cookies, analytics tools (e.g., Google Analytics), or metadata.

  • From third-party platforms and tools used to operate our services.

COOKIES AND TRACKING

We use cookies, pixels, and similar technologies to improve Website functionality and analyze usage. You can control cookies through your browser or consent banner preferences. Disabling cookies may affect your user experience.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide consultations and treatment coordination.

  • Share data with clinics for medical planning.

  • Respond to inquiries and customer service requests.

  • Improve our Website, tools, and recommendations.

  • Conduct analytics and user behavior tracking.

  • Send updates and limited promotional messages.

We do not sell or trade personal data.

DATA SHARING

We may share your data:

  • With third-party clinics to provide personalized consultations.

  • With vendors (e.g., analytics providers, AI tools, cloud hosting) under contract.

  • To comply with legal obligations.

  • In the event of a business merger, acquisition, or transfer.

All vendors are required to implement safeguards consistent with this Privacy Policy and may not use your data for unrelated purposes.

DATA RETENTION

We retain your consultation data (including photos and health info) for up to 12 months after your interaction is complete. If you begin but do not complete the process, we retain data for 6 months for quality assurance. You may request deletion at any time by contacting us.

YOUR RIGHTS

You may:

  • Request access to your data.

  • Correct or update your information.

  • Request deletion of your data.

  • Withdraw consent for photo use at any time.

To exercise any of these rights, email info@seoulglowskin.com with your request.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know what personal information we collect.

  • The right to request deletion.

  • The right to opt out of the sale or sharing of personal data (note: we do not sell your data).

To exercise your California rights, email info@seoulglowskin.com with "California Privacy Rights" in the subject line.

INTERNATIONAL USERS

If you are located in the EEA, UK, or Switzerland, you may have rights under the GDPR including:

  • The right to access, correct, or delete personal data.

  • The right to object to or restrict processing.

  • The right to data portability.

Your information will be transferred to and processed in the U.S. By using the Website, you consent to this transfer and processing.

CHILDREN UNDER 18

This Website is intended for adults 18 years and older. We do not knowingly collect data from children under 18. If you are a parent or guardian and believe your child has provided us information, please contact us and we will delete it.

DATA SECURITY

We use a combination of administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL encryption

  • Role-based access

  • Firewall protections

  • Vendor-level security and data minimization

However, no method of transmission or storage is 100% secure. Use of the Website is at your own risk.

CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time. We will post changes here and update the effective date above. Your continued use of the Website constitutes your acceptance of the revised policy.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@seoulglowskin.com